POLICY

Last modified: October 7, 2019


SALE ITEMS

Only regular priced items may be returned or exchanged, unfortunately sale items cannot be returned or exchanged.

Any discounted merchandise, sale merchandise and sample sale merchandise cannot be returned or exchanged at any time. All sale items are final.

Jody Tjan does not offer a sale price adjustment on merchandise purchased one day sales or flash sales. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

EXCHANGES

We only replace items if we processed an order incorrectly or you received a damaged or defective item. If you need to exchange merchandise, please contact us at info@jodytjan.com. No returns are accepted without a Return Authorization Confirmation.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.